Our role:
Responsible for the daily operations and maintenance of our Service Now platform and it’s ongoing development. This role is part of the overall Applications Domain within the Körber OneIT matrix organization.
- The primary function is to ensure the Service Now Solution is operational to enable our 10,000 users to access both he ITSM and HR Portals we provide.
- Experience / Responsibilities required include but are not limited to:
- Service Now architecture and security
- Operational excellence and associated KPI definition
- Level 3 support and major incident resolution
- Product development lifecycle management from conception to delivery
Your profile:
- Bachelor’s degree in Computer Science, Engineering, Information Technology or another related field
- Minimum of 5 years of demonstrated hands-on experience with Service Now / ITSM tooling and processes
- Strong ITIL process knowledge
- Team player with a positive attitude, while being capable of working independently in a fast-paced environment
- Excellent verbal/written communication skills with the ability to explain technical concepts to a non-technical audience.
- Must be a self-starter with excellent time management skills, attention to detail and desire to continuously learn and expand knowledge
- Experience analyzing, troubleshooting, and providing solutions for technical issues